Social Media Done Right: U.S. Air Force

Need a little help to kick-start your social media marketing? Here are some tips from the Air Force.

From a post by David Meerman Scott on WebInkNow, the U.S. Air Force is now Armed with Social Media. The Air Force apparently now has a team called the Air Force Emerging Technology team, led by Capt. David Faggard of the Air Force Public Affairs Agency in the Pentagon. The group is responsible for “developing strategy, policy and plans for an ever-changing communication landscape for communicators worldwide”. This includes their main mission of using “current and developing Web 2.0 applications as a way to actively engage conversations between Airmen and the general public”. By any name, this is social media marketing at its core.

It is refreshing to see such a large organization committing and embracing social media as an important communication and public relations tool. This serves as a good example for private corporations who are still on the fence or even “not sure” on how to proceed with social media. When you are committed and do it right, social media can be one of your best marketing and PR friends. In the case of a global organization like the U.S. Air Force, what did it take to pull this off? I’m sure it was not easy flying. In Capt. Faggard’s words, “There has been resistance; but the leadership of the Air Force is very supportive of what the expert communicators say are the best ways to reach people”, especially young people.

Here are a few tips we can learn from the USAF on getting involved in social media:

• Encourage, empower and employ all your human resources as communicators for the organization. The problem is not that people can’t represent their companies properly. It’s the lack of training and guidance from upper management on corporate policies governing such communication channel. Employees are always good resources to advocate for the company. For the Air Force, the program’s goal “is that every single Airman is an on-line communicator.” So what’s your corporate goal?
• Again for the Air Force, the focus is on “Direct Action within Social Media (blogging, counter-blogging, posting products to YouTube, etc.); Monitoring and Analysis of the Social Media landscape (relating to Air Force and Airmen); and policy and education (educating all Public Affairs practitioners and the bigger Air Force on Social Media).” So if you’re not sure where to start your social media program, as a starting point, just replace “Air Force” and “Airmen” in the statement above with whatever appropriate for your organization. It’s totally applicable.
• Capt. Faggard explains “counter-blogging” as when “Airmen counter the people out there in the blogosphere who have negative opinions about the US government and the air force.” Well this sounds 100% applicable to corporate marketing and PR to me.
• According to Capt. Faggard, “We educate people in the Air Force about security of social media to make sure that people don’t expose secrets via Twitter or Facebook…” Again this is totally applicable to private corporations when running a social media campaign. Inaction is not a good option. The key is proper education and guideline must be provided to your team to carry out the mission.
• “Besides Twitter, Capt. Faggard writes The Official Blog of the U.S. Air Force; has pages on YouTube, MySpace and Facebook; helps publicize a Second Life area called Huffman Prairie; contributes to iReport (user name USAFPA); and is on Friendfeed, Digg, Delicious, Slashdot, Newsvine, Reddit. There’s Air Force widgets. And there’s even a video mashup contest for high schools to show school spirit sponsored by the Air Force.” It’s a pretty impressive list of social media channels. However, it would be not be fair to expect a new corporate team to try doing all these things at the start. Just pick a few in combination that you’re most comfortable with and add new channels as you go. The important thing here is to get started.

Finally, courtesy of David Meerman Scott’s site, below is the detailed Air Force blog assessment flowchart shared by Capt. Faggard. It provides a visual representation of what social media work is all about. It’s obvious that you don’t have to be in the Air Force to understand and use it. We actually paid for this and I hope you’ll find good uses for it. I know I will.

In the end you don’t have to be a large organization to employ social media in your marketing mix. The Air Force is really using the resources it already has, and so can we.

Click on image to view larger version (172KB).

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Tags: Social Media, social media marketing, social network, Social Network Marketing, US Air Force, USAF